Privacy Policy

1. Data Controller

The controller of personal data is Lokaloka Sp. z o.o., with its registered office at ul. Poniatowskiego 3/6, 87-100 Toruń, Poland, NIP: 9562410937, REGON: 544366978.

For matters concerning the processing of personal data, you can contact us at:

• E-mail: info@lokaloka.pl
• Phone: +48 511 282 256

By using the Lokaloka website, reservation system or self-service luggage lockers, the user acknowledges the principles set out in this Privacy Policy.

2. What Data We Collect and Why

Depending on how you use our services, we may process, among other things, your name and surname, e-mail address, telephone number, reservation details, payment information and information related to the use of a luggage locker, as well as technical information such as your IP address, device information and browser data.

We primarily use this data to manage reservations and payments, provide access to lockers, communicate with users, handle enquiries and complaints, ensure security and provide our services properly. Data may also be processed to comply with legal, accounting and tax obligations and to establish, pursue or defend against legal claims.

If the user provides the required consent, their data may also be used to send marketing communications and offers from Lokaloka.

The legal basis for processing personal data may include the performance of a contract, compliance with a legal obligation, the legitimate interests of the Controller, or the user's consent, depending on the specific purpose of processing.

3. Data Sharing and Security

Personal data may be shared with entities cooperating with Lokaloka where this is necessary to properly provide our services. These may include reservation and locker system providers, payment service providers, IT and hosting companies, accounting and legal service providers, and entities responsible for security.

Personal data may also be disclosed to authorised public authorities where required by law.

The premises where the Lokaloka lockers are located may be subject to video surveillance. The purpose of the surveillance is to protect people and property, ensure security, and prevent and investigate incidents. Video recordings are retained for the period necessary to fulfil these purposes, in accordance with applicable law.

We implement appropriate technical and organisational measures to protect personal data against loss, destruction, unauthorised access or disclosure.

4. Cookies and External Websites

The Lokaloka website may use cookies and similar technologies to ensure the proper functioning of the website, support the reservation process, analyse website traffic and conduct marketing activities where the user has provided the required consent.

The website may also contain links to third-party websites. Lokaloka is not responsible for the way in which such third parties process personal data and recommends reviewing their respective privacy policies.

5. Data Retention and User Rights

We retain personal data for as long as necessary to fulfil the purpose for which it was collected or for the period required by applicable law. Data related to a contract may also be retained for the period necessary to handle potential claims.

Under the GDPR, users have the right, where applicable, to access their personal data, request its correction or deletion, restrict its processing, request data portability and object to certain forms of processing. Where data is processed on the basis of consent, the user may withdraw that consent at any time.

To exercise your rights or obtain information about the processing of your personal data, please contact us at info@lokaloka.pl.

You also have the right to lodge a complaint with the competent data protection supervisory authority. In Poland, this is the President of the Personal Data Protection Office (UODO).

6. Changes to the Privacy Policy

Lokaloka may update this Privacy Policy in connection with changes to applicable laws, the operation of the website, the reservation system or the services provided.

Last updated

11 September 2026